Get To Know Your Customers In This Digital Age

Get To Know Your Customers In This Digital Age

The digital era has completely changed the way marketing is being done. The tools are different and so are the people who do the marketing. Marketing on the internet requires a lot of special skills and this means that people are specially trained for this. The interaction between the customers and the companies has also changed. But still, the foundation of all marketing lies in knowing your customers well. We will see how you can get to know your customers better in this digital age.

Offer Incentives For Sharing Information

While the customers demand more personalized service, some are not willing to spend time sharing their personal information. The best way to do this is to offer some incentives like discounts on future purchases if they fill their details on the form. This will benefit both as the customer will get a discount and the company will get another sale.

Conduct Surveys and Make It Easy

It is essential to make the survey as easy as possible for the customers. Companies can provide a link on the website for filling the form. Alternatively, they can also send the forms by mail and get the information. Companies can also mention at the beginning approximately how much time it will take for the customer to fill the form. This will reassure the customer that it is not a long affair.

Have A Strong Presence On Social Media

Everyone is on social media and here is where you have opinions expressed openly. Companies must establish a strong presence on social media and encourage customers to post their opinions about the product. Social media marketing will also help the company to know its customer profile in a better way. They can also know what the customers expect from the company.

Facebook is an excellent platform for companies to post images and videos that will attract customers. Posting regularly about the company and its services can allow the company to interact with the customers. The opinions on the posts will give an idea about what is on the mind of the customers. This will help to know the needs of the customers and change the company’s marketing strategies as needed.

Taking Advantage of Data and Analytics

Using data and analytics tools like Google Analytics helps the company to know the activities of its customers. Having these data gives companies the information needed to cater to their customers’ needs, interests, and desires that drive customer engagement. With what you’ve learned about your audience and local competitors, you can send the right message to the audience. You gain a competitive advantage by ensuring that you offer something that’s of value to your customers and prospective clients. This will ensure that your marketing campaigns are running efficiently as possible, maximizing your return-on-investment.

Marketing During the Winter Olympics

The Olympics are a time when athletes get to participate in events that showcase the athletic talents and abilities that they have a worked a lifetime to perfect.  It is weeks of events that people love to watch, participate in, and celebrate with our athletes.  The question is…How can you, as a business, participate in the Olympics, and make it relevant to your marketing plan?

SOCHI - Winter OlympicsPrepare for the Games

The first thing you need to do is to get prepared for the games.

  1. Set up monitoring.  Set up a monitoring plan that will keep track of what is trending.  What is happening?  What are people talking about?  What are they most interested in?
  2. Do some research.   Focus on areas of the games that are most relevant to your company.  What events, teams or athletes align with your brand?  Which ones make sense for your brand to comment on?

Compete in the Games

Now you need to determine how you can truly participate in an effective way.

  1. Don’t post stale content.  Posting a congratulations to the gold medal winners is probably not the most effective, as those interested in the Olympics are most likely already aware of who the winners are.
  2. Post reactive content.  Make sure to post content that reacts to the conversations and topics that are trending.  The Olympics are quite simply news, so they are constantly changing, and you must be ready to also.
  3. Prepare themes.  Although you don’t want to prepare actual posts ahead of time, you can prepare themes you would like to focus on for your business.  Some branded hashtags that are relevant could be a good thing to prepare as well.

Don’t get Disqualified

You want to make sure that you aren’t posting content that will get you counted out by your viewers.

  1. Stay focused.  You need to make sure that you keep your content focused on your brand.  Posting irrelevant content will only serve to turn your readers off.  Don’t try to force content to “fit” with your brand.
  2. Avoid political statements.  There has been a large amount of controversy surrounding the Russian Winter Olympic games, and that is probably a topic you want to avoid.  You want people to look at your brand in a positive light, so focus on the positives rather than the political negatives.

Stand on the Podium

The Olympics are a time for countries to celebrate their athletes and all of the achievements they accomplish.  It is a time full of pride.  If you keep this in mind, be respectful, and show your pride along with the rest of the country your audience will appreciate it, and you should be able to effectively market your company throughout the Olympic games.

Is Your Business Customer Centric?

Is Your Business Customer Centric?

How Do You Make Your Business Customer Centric?

It’s easy to claim that you are all about your customers, but it’s difficult to actually be customer centric. Just because you say and think your company is customer centric doesn’t actually make you customer obsessed.

What does it mean to be customer centric?

To truly be a customer centric company you need to understand who these people are. How do they discover your product? Why do they want to buy your product or visit your store?

When customers make purchases today it’s no longer the straight line of times past. Instead now they want to build relationships with businesses and companies. In addition, they do research, talk to friends and family about your company, look you up on Facebook and Twitter, read online reviews, and then, if your business passes all this, then they might buy something from you.

360 Customer View

So what’s a business to do? Become obsessed with understanding this process. By understanding exactly what your customers’ purchase process is you can help influence their behavior along the way. Being customer centric doesn’t just mean that you value and appreciate your customers anymore. It now includes the task of knowing your customers as well as they know themselves.

How can you become customer centric?

One of the biggest competitive advantages your business can have in today’s market is your company’s relationship with your customers.  Not sure if you’re building these relationships? Here’s how you can grow and maintain these relationships:

Keep Track of Your Customer

Do you have a database with your customers’ information? If you do, great, but are you taking advantage of it?  Are you sending out reminders to customers that have bought certain products/services? If you aren’t, you really should be. These are instances that can make your customers into repeat and frequent customers. If you aren’t, what are you waiting for! Give your customers an incentive (maybe 10% off their next visit) to hand over valuable information such as their name, email and date of birth.  Then use the information to keep them informed about new inventory arrival or an upcoming promotion. Just make sure it is relevant to them.

Reach Your Customer Across ALL Channels

Now you know who your customers are, so start talking to them. Did they give you their email? Send them a newsletter once a month.  Do they like you on Facebook or follow you on Twitter? Make sure you are keeping your social media channels up-to-date with your company’s latest news, promotions and products.

Measure It

One of the most important things to do is keep track of what is working. Did you see an increase in in-store traffic when you were running a Facebook offer? Did you have more phone calls sales leads during your Adwords campaign? Keeping track of what is working and what is not working can help you determine what advertising mediums works best for you business.

The above-mentioned are just stepping stones to help your company become customer centric. If you really are interested (which you should be) in learning exactly who your customer is and what their purchasing process is, you should think about doing a little market research answering questions like:

  • How do your customers hear about you?
  • Where do they do their research?
  • When do they usually buy your product?

Want to learn more about your customers, or are you ready to start building a relationship with your customers? Give us a call. We could help.

Marketing Trends for 2014

Marketing Trends for 2014

Welcome to 2014.  It’s that time of year again…time to evaluate your business.  You’re probably asking yourself questions like… What went well last year?  What needs to be improved for this coming year?  What do I need to do to make those improvements?  Most often, the answers to your problems come back to marketing…what type of marketing you’re doing, what your message is, and how you’re delivering that.

1.  Content marketing will be king

marketing trends

Although this is not a new marketing trend, it is something that will continue to grow this year.  Content marketing is one of the main ways a company can establish it’s presence and authority in their field.  According to the Content Marketing Institute, the top content marketing strategies are social media, articles on your company website, eNewsletters, and blogs.  Effectively implementing content marketing into your marketing plan for 2014 is a must.  To learn more about content marketing click here.

2.  Social media will need to be more diverse

Not too long ago, businesses were limited by the number and types of social media outlets available for them to use…Facebook, LinkedIn, and Twitter.  Now, it seems that social media networks and apps are popping up all over, and networks like Google+, Pinterest, Instagram, YouTube and Tumblr are growing in popularity.  Due to this, it is more of a necessity than ever for businesses to find, experiment with, and use social media.  Click here to learn more about the various social media.

3.  Content focused on images become more important

Our customers are bombarded with advertisements from the beginning to the end of their day.  If you look at the social media networks I mentioned above, you will see that most of them have one thing in common…images.  Some of the most successful social media campaigns and blogs are image centric.  With very little time and a deluge of content out there, it is easy for our customers to skim over it, so it is important to include enticing images to break up and enhance the text you’re putting out there.

4.  Simplicity will reign

marketing trendsWe’ve all heard the saying, “Less is more,” but how does that apply to this year’s marketing trends?  There is a lot of clutter in all of our daily lives, and it is easy for messages to get lost.  Your customers want to know what you’re doing, what’s new with your company, and how it is good for them, but they want it to be simple.  The time has passed for writing long-winded posts and advertising messages.  Short, simple, and to the point is the best way to make sure your message is paid attention to.

Maybe the best way to summarize this is with a quote found in an article by Forbes, which said, “There is a sense that from the hyper-connectivity of our highly-digitized lives to the bright, flashy, complicated sensory input we’re fed everyday, there is no way to continue at this pace. As a result, 2013 is likely to be a year where the most successful marketing strategies will be ones that are not only simple in nature, but promote goods and services that serve to simplify the consumer’s life, or even just their customer experience.”

5.  Mobile optimized content becomes more necessary

Have you taken a look around lately?  How many people do you see walking around looking at the phone or tablet?  How many mobile devices does your family own?  The answers to these questions, most likely reveals something that most of us already know…Mobile devices reign.  It is increasingly more important that all of your business’ content be mobile optimized.  You can learn more about that here.

During the next few weeks that you are examining last year’s marketing strategy, making evaluations and developing your marketing strategy for 2014, remember to keep these marketing trends in mind.

What is content marketing, and why is it important?

What is content marketing, and why is it important?

Your customers are media savvy.  They have their DVRs, which allow them to fast-forward through commercials.  They listen to satellite radio, so they aren’t bothered by those “pesky” radio announcements.  They often ignore magazine and newspaper advertisements altogether.  And they are so adept at online surfing, that they tune out website banners completely.

This is where content marketing comes in.

What exactly is content marketing?

Content marketing is a marketing process that realizes and acknowledges the fact that most consumers are now capable of completely disregarding the “noise” of the marketing efforts they are being exposed to on a daily basis.  It is a technique that involves creating and curating unique, relevant content that your customers will find useful and valuable.  It is the art of communicating with your potential customers without directly selling to them.  Instead of simply selling your services and products, you are giving information to your prospective customers that can teach them something.  If done correctly, you will be marketing without interrupting your customers’ lives and you could ultimately be rewarded with their business, support and loyalty.

What is the purpose of content marketing?

Content marketing is used to attract and develop a specific target audience with the ultimate goal of creating true customer engagement.  Through using content marketing, you should be striving to change and enhance your customer’s behaviour toward your company in a positive manner.  If you consistently deliver valuable information to your customers you will be able to gain their trust and following.

Why is content marketing important?

  • It focuses on owning media rather than simply borrowing it.
  • It enhances your social media strategy.
  • It helps your SEO (search engine ranking and results), because search engines reward businesses that publish unique, quality content.
  • It is a successful PR strategy.  It lets you address issues readers care about rather than just promoting your business.
  • It creates content which drives inbound traffic and leads

What are some examples of types of content marketing?

  • Blog posts
  • Social media posts
  • Email newsletters
  • Photos: Instagram
  • Podcasts
  • Videos: YouTube, Instructional, Event Recordings
  • Micro-videos: Vine
  • E-books
  • Webinars

The bottom line is that content marketing is quickly becoming the key to having a successful marketing campaign for your business.  Adjusting your current marketing campaign to include a large portion of content marketing is a great way to get started in 2014.

content marketing

What Is Online Audience Optimization?

What Is Online Audience Optimization?

online audience optimization Is Online Audience Optimization the new SEO?

If you have a website, search engine optimization is one of those things that you know you should be doing, but you really don’t want to. Trying to figure out what keywords are best for your website and how to get people to click your websites link is more time consuming than many people realize. But, as with everything, techniques and strategies evolve.

As Google’s algorithm has evolved they have pretty much ensured that keyword stuffing and other shady techniques are no longer a viable option for website owners. In addition, the major change of making search secure, which means that you can’t see the keywords someone is using to get to your site, has blinded website owners as to what keywords they should be using.

With all these changes, what is now important is to make a connection with your business’s audience. This is a new practice that has come around know as OAO, online audience optimization.  So what does online audience optimization mean? We’ll go into detail below.

OAO takes advantage of high-quality content to create a consistent web-wide presence and generate consistent new and repeat visitors to your site.  OAO combines the best practices of SEO, along with social media, content sharing, engagement mechanics, and branding.

Although OAO is an emerging strategy, many of it’s strategies can be put in place right way. Below we’ll offer tips to help get you started.

1. Focus on your brand.

Build content around your brand. Ensure that your content is true to your company’s mission and brand. Information that is important to the brand should be shared with your Webmaster, your social media strategist, your SEO team and everyone else who write content about your company.  Keep in mind that every phrase and heading should be relevant to both the searcher (your potential customer) and to the product.

2. Cast a wide net.

Social media provides one of the strongest SEO correlations, so make sure you build out your presence on social media and different content sharing sites including: Google Plus, Facebook, Twitter, YouTube and Pinterest.

3. Keep a targeted audience.

Your goal should be to capture potential customers. Working to increase traffic to your site is useless if you don’t figure out a way to keep them on your site. So, you should try to target only the people who need the content that your site offers.

4. Encourage audience participation.

Did you know that time on site and the bounce rate are two factors that search engines use to evaluate websites? Offer some type of engaging content on your site that encourages user participation such as: polls, quizzes, reader-submitted content, sharing and comments.

5. Integrate your mobile strategy.

Optimize your mobile and desktop sites, not only for search engines, but for social sharing, local and national apps.

6. Don’t obsess over keyword density.

Keywords are become increasingly irrelevant with all of Google’s algorithm updates. Use your keywords in your titles and captions, and don’t worry so much about using them in the body of the text.

Overall, OAO can integrate effectively with all of your current strategies. The new strategy can enable to you begin building an ongoing relationship with your audience.